If you are too far away for face to face counseling, or you have a good reason to meet in some other way, such as because of a disability, etc., then you can make an appointment for telephone or skype counseling sessions. This service involves 60 minutes of telephone or video (skype) contact, at your expense, and costs Rs. 700/- to Rs. 1500/- for a 60 min individual counseling session depending on the experience level of the counselor.
Telephone/Video counseling is a good alternative to face to face counselling. It is obviously better to have face to face contact with your counselor, but in many situations this is impossible: for examples, when you are disabled or house-bound; or when you live in an area that is not well served by counselors.
HOW TO MAKE AN APPOINTMENT
In order to sign up for phone/video counseling, you will need to contact HAP by calling 040-27847755 or 94939-75140 OR emailing us at firstname.lastname@example.org and requesting phone/video counseling.
We will then email you exact directions on how to make an appointment and make the payment for the same. You need to make an appointment and the payment for the session at least one business day prior to the appointment date. Once your payment is confirmed, then you can call or skype with the counselor as per your appointment. Your appointment will be fixed at a convenient time for you, however, unless payment is completed the prior business day the appointment will be cancelled. We will ask you for some basic demographic information such as name, DOB, address, etc and to name an emergency contact person in case we need to contact someone on your behalf in case of an emergency.
RESCHEDULING OF APPOINTMENTS/NO CANCELLATION POLICY
If for any reason you have to reschedule your appointment, please do so at least 24 hours prior to your appointment, since otherwise your payment cannot be refunded. Appointments not kept and cancelled less than 24 hours in advance will be considered no shows and the full fee will be charged without refund. We do not currently offer a cancellation/refund option for telephone/video appointments, thus, please make an appointment only if you are certain you wish to have one. We do however, offer you the option of rescheduling the appointment 24 hours in advance with no penalty.
In case of network problems for video or audio calls we will try our best to rectify the problem, by offering you a different time for the appointment or switching it over to a phone counseling appointment (for video calls that do not work because of network problems).